Gaming at maya23 is meant to be enjoyable entertainment — not a source of stress, financial hardship, or disruption to your life. This page explains the tools, policies, and resources maya23 provides to help every Filipino player game responsibly, within their means, and in full control of their choices.
At maya23, we take responsible gaming seriously — not as a compliance formality, but as a genuine commitment to the wellbeing of every Filipino player on our platform. We understand that online gaming is a popular form of entertainment across the Philippines, from Metro Manila to Mindanao, but we also recognise that for a small number of players, gaming can become problematic if not approached with care and discipline.
The PAGCOR regulatory framework that governs maya23's operations includes specific responsible gaming requirements. We comply with these requirements in full and go beyond the minimum obligations wherever we believe it is in the best interest of our players. The tools, resources, and policies on this page are available to every registered maya23 player, at no cost, at any time — no questions asked, no pressure applied.
A core principle at maya23 is this: we want our players to enjoy gaming for years, not burn out in weeks. A player who games within their means, at a pace they are comfortable with, and as genuine entertainment rather than an escape from life's pressures, is a player who will have a positive experience with maya23. That is the outcome we are actively working toward.
All tools are available free of charge through your maya23 account dashboard
Set daily, weekly, or monthly maximum deposit amounts directly from your Account Settings. Once a limit is set, it takes effect immediately and cannot be increased for 24 hours — giving you a built-in cooling-off before any upward change. Decreasing a limit takes effect immediately.
Choose a maximum session duration — 30 minutes, 1 hour, 2 hours, or a custom duration. When your session reaches the limit, maya23 will automatically log you out and display a session summary showing total time played and net gaming activity for that session.
Enable periodic in-session pop-up reminders that display how long you have been playing and your net gaming activity (total wagered, total won/lost) since your session began. Reality checks can be set at 15-minute, 30-minute, or 60-minute intervals.
Temporarily or permanently exclude yourself from the maya23 platform. During any self-exclusion period, your account is locked — you cannot log in, deposit, or place wagers. Self-exclusion requests are processed within 24 hours and cannot be reversed during the active exclusion period.
Not ready for a full self-exclusion but need to step back? A cooling-off period temporarily suspends your ability to deposit and wager for a set duration of 24 hours, 48 hours, 7 days, or up to 6 weeks, without permanently closing your account.
Set a maximum net loss threshold for a day, week, or month. When your net losses reach the limit, your gaming session will automatically end for that period. This is one of the most practical ways to ensure gaming stays within your household entertainment budget.
Choose the exclusion period that works for you. All options are processed within 24 hours. To request self-exclusion, contact maya23 support or use the Account Dashboard under Responsible Gaming Settings.
Honest self-awareness is the first step. These are common warning signs that gaming may have moved from entertainment to a problem.
Continuing to play — or depositing more money — specifically to try to win back money you have already lost. This is one of the clearest indicators of problematic gambling behaviour. The outcome of each game is independent; losses from previous sessions cannot be "recovered" by further play.
Regularly depositing more than you can comfortably afford to lose, using money intended for rent, utilities, groceries, or family needs to fund gaming activity, or borrowing from friends, family, or financial services to continue playing.
Missing family gatherings, work commitments, or social events because of gaming. If asawa, magulang, kaibigan, or katrabaho have expressed concern about the amount of time or money you spend gaming, take those concerns seriously.
Repeatedly trying to cut back on gaming but finding it difficult to do so. Feeling restless, irritable, or anxious when attempting to reduce or stop gaming. These are signs that gaming has moved from a voluntary leisure activity to a compulsive behaviour.
Using gaming primarily as a way to escape from stress, depression, anxiety, or other personal problems rather than as entertainment. Gaming can temporarily mask negative feelings, but it does not resolve underlying issues and can make them significantly worse over time.
Hiding the extent of your gaming activity or financial losses from family members or loved ones, or feeling the need to be dishonest about how much time or money you spend on gaming. Secrecy is often a sign that on some level, you know the behaviour has gone too far.
Answer these questions honestly. If you answer "Yes" to three or more, we strongly encourage you to use maya23's self-exclusion tools or seek support.
Have you ever spent more money on gaming than you originally planned for a session?
Have you ever borrowed money or sold possessions to fund gaming?
Have you neglected family, work, or school responsibilities because of gaming?
Have you tried to stop or reduce your gaming but found it genuinely difficult?
Has a family member or friend ever expressed concern about how much you gamble?
Do you gamble to escape worry, stress, loneliness, or other emotional difficulties?
After losing, do you feel a strong urge to return as soon as possible to win back your losses?
You are never alone. Support is available in the Philippines — reaching out is a sign of strength, not weakness.
Our 24/7 Filipino support team can activate any responsible gaming tool on your behalf — including deposit limits, cooling-off periods, or immediate self-exclusion. No judgment, no pressure, no waiting.
Contact: [email protected] — Live Chat available in your account dashboard after login
PAGCOR, the Philippine Amusement and Gaming Corporation, operates responsible gaming programmes for Filipino players, including public awareness campaigns, counselling referral services, and operator compliance oversight. PAGCOR is the regulatory body that licenses and supervises maya23's operations.
The NCMH Crisis Hotline provides mental health support to Filipinos experiencing distress, including issues related to problematic gambling. Services are available to callers from Metro Manila, Cebu, Davao, and other regions across the Philippines. Contact information is available through the Department of Health.
Gamblers Anonymous is a fellowship programme for people who want to stop gambling. Meetings are held regularly in Metro Manila and major Philippine cities including Cebu and Davao, and online meetings are available for players in provincial areas. Participation is voluntary and completely confidential.
The full responsible gaming policy governing maya23's operations is incorporated into the Terms and Conditions. The key commitments are:
Gaming is more enjoyable when it stays in its proper place. Set your limits, know your boundaries, and explore everything maya23 has to offer — slots, live casino, bingo, and more — at a pace that works for you.
🔞 21+ only. Gaming is entertainment — play responsibly. PAGCOR-regulated platform. Support: [email protected]