This Privacy Policy explains how maya23 collects, uses, stores, and protects the personal information of Filipino players and website visitors, in full compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and applicable PAGCOR regulations.
Key commitments from maya23 to every Filipino player. Full details are in the policy document below.
maya23 collects only the personal data genuinely necessary to operate the platform, verify player identity, process payments, and comply with PAGCOR and AMLC regulatory requirements. We do not collect data out of curiosity or for resale to third-party marketers.
All personal data is stored on encrypted servers protected by TLS 1.3 in transit and AES-256 at rest — the same standards used by Philippine commercial banks and GCash. Access to player data is strictly role-limited to authorised staff with documented business need.
The Data Privacy Act of 2012 gives you the right to access, correct, delete, and object to the processing of your personal data. maya23 honours all lawful data subject requests within the timelines prescribed by the National Privacy Commission (NPC).
Your personal data is shared only with parties strictly necessary to deliver the service: payment processors (GCash, Maya, BPI, BDO), KYC verification partners, licensed game providers, and regulatory authorities such as PAGCOR and AMLC. We do not sell your data.
maya23 uses cookies and similar technologies to maintain your login session, remember preferences, and improve site performance. We do not use third-party advertising cookies. You can control cookie preferences through your browser settings at any time.
In the unlikely event of a personal data breach, maya23 will notify affected players and the National Privacy Commission within 72 hours of discovery, in compliance with NPC Circular No. 16-03. We will provide clear information about the nature of the breach and protective steps to take.
This Privacy Policy ("Policy") describes how maya23 ("the Company", "we", "us", "our") collects, processes, stores, shares, and protects personal information obtained from individuals who visit, register on, or interact with the maya23 platform at maya23.net ("the Platform").
By accessing or using the Platform, registering an account, or submitting any personal information to maya23, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with any aspect of this Policy, you must discontinue use of the Platform.
This Policy should be read together with maya23's Terms and Conditions, which govern your use of the Platform. In the event of any inconsistency between this Policy and the Terms and Conditions with respect to the handling of personal data, this Policy shall prevail.
maya23 is the data controller responsible for your personal information collected through the Platform. As data controller, maya23 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable Philippine privacy laws, including RA 10173 and its implementing rules.
A Data Protection Officer (DPO) has been designated by maya23 in accordance with NPC requirements. Contact details for the DPO are provided in Section 14 of this Policy. The DPO is the primary point of contact for all data privacy matters, including data subject rights requests and complaints.
When you create a maya23 account, we collect the following information:
As required by PAGCOR and the Anti-Money Laundering Act, we collect identity verification documents including:
We collect payment-related information to process deposits and withdrawals, including GCash account reference, bank account details provided for withdrawal, transaction history, and deposit and withdrawal amounts and timestamps. We do not store full bank card numbers; payment card data is handled exclusively by our PCI DSS-certified payment processor partners.
We collect records of your gaming activity on the Platform, including games played, wager amounts, game outcomes, session durations, and responsible gaming tool usage. This data is used for regulatory reporting, fraud detection, and responsible gaming monitoring.
When you access the Platform, we automatically collect technical information including IP address, device type and operating system, browser type and version, and session timestamps. This data is used for security monitoring, fraud prevention, and platform performance optimisation.
maya23 uses your personal data for the following purposes:
Under the Data Privacy Act of 2012, maya23 processes your personal information on the following legal bases:
maya23 does not sell, rent, or trade your personal data to third parties for commercial purposes. We share your personal data only in the following circumstances:
We engage carefully selected third-party service providers to assist in operating the Platform, including KYC verification technology providers, payment processors (GCash/Maya by G-Xchange Inc./Voyager Innovations, BancNet, and banking partners), game software providers (JILI, PG Soft, Pragmatic Play, and others), cloud hosting infrastructure providers, and fraud detection technology providers. All service providers are contractually bound to process your data only for the specific purposes we authorise and in compliance with applicable privacy laws.
We are legally required to share certain player data with Philippine regulatory and law enforcement authorities including PAGCOR (for licensing compliance and audit purposes), the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent authorities upon receipt of a lawful order.
In the event of a merger, acquisition, or sale of all or substantially all of maya23's assets, your personal data may be transferred to the successor entity. You will be notified of such a transfer and your rights under RA 10173 will be preserved.
maya23 retains your personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods mandated by Philippine law:
Upon expiry of the applicable retention period and in the absence of any legal hold, maya23 will securely delete or anonymise your personal data using industry-standard data destruction methods.
maya23 uses cookies and similar tracking technologies on the Platform for the following purposes:
maya23 does not use third-party advertising cookies or interest-based tracking for ad targeting purposes. You may control non-essential cookies through your browser settings. Disabling essential cookies may affect Platform functionality, including login persistence.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by maya23:
To exercise any of these rights, please contact maya23's Data Protection Officer using the contact details in Section 14. We will respond to all valid requests within thirty (30) days. Some requests may be subject to identity verification before processing.
The maya23 Platform is strictly for persons aged 21 years and above, as required by PAGCOR regulations. We do not knowingly collect personal data from persons under 21 years of age. Age verification is a mandatory step of the KYC process and must be completed before any real-money gaming activity is permitted.
If maya23 becomes aware that personal data has been collected from a person under the age of 21 — whether through false representation or any other means — we will promptly close the associated account, void all transactions, return any deposited funds (net of applicable processing costs), and securely delete the relevant personal data. Such instances may also be reported to PAGCOR.
maya23 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction:
While maya23 maintains robust security infrastructure, no data transmission over the internet or storage system is completely immune to risk. You are encouraged to maintain strong, unique passwords for your maya23 account and to enable two-factor authentication as an additional personal security measure.
Some of maya23's service providers — including cloud infrastructure providers and certain game software providers — may be located outside the Philippines. Where your personal data is transferred to recipients in other countries, maya23 ensures that appropriate safeguards are in place to protect your data, including contractual data processing agreements that require the receiving party to apply data protection standards equivalent to those required by Philippine law.
All cross-border data transfers involving sensitive personal information are subject to the prior approval or notification requirements of the National Privacy Commission as applicable under RA 10173 and its implementing rules.
maya23 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or PAGCOR regulatory requirements. The "Last Updated" date at the top of this Policy will be revised whenever material changes are made.
Where changes are material — for example, changes to the categories of data we collect, new purposes of processing, or changes to your rights — maya23 will notify registered players via their registered email address or through an in-platform notification at least fourteen (14) days before the changes take effect. Your continued use of the Platform after the effective date of any updated Policy constitutes acceptance of the revised terms.
For all data privacy-related enquiries, rights requests, or complaints, please contact maya23's Data Protection Officer:
If you believe your data rights have been violated and maya23 has not adequately resolved your complaint, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC). Information about the NPC's complaint process is available through official Philippine government information channels.
Your privacy is protected. Your data is secured. And a world-class gaming experience is just one login away. Explore live casino, slots, bingo, sports betting, and more — all on a platform built for Filipino players.
🔞 21+ only. PAGCOR-regulated. Data protected under RA 10173. Last updated 1 June 2026.